How Employee Engagement Really Works

David Burkus
6 min readMay 16, 2024

We need to talk about employee engagement surveys. It’s great news that organizations are paying attention to engagement and its impact on performance. The bad news is that senior leaders seem to want a clear metric to judge how satisfied and motivated their people are. Management requires metrics, after all. Decisions require data.

Employee engagement surveys are the tool of choice to measure a company’s employee experience, motivation, and overall culture. Gallup research suggests that employee engagement is linked to many other important organization metrics like productivity, employee retention, and profitability. Unfortunately, Gallup has also found engagement is on the decline across the United States, particularly among remote, hybrid, and younger workers.

Ultimately, the reasons for the recent employee engagement decline and the inability to turn it around stem from a few problems with how most leaders treat engagement as a concept and engagement surveys as a tool. In this article, we’re going to review the top three problems with employee engagement surveys and offer a solution for each one that will not only boost engagement scores…but will engage your people.

Employee Engagement Problem #1: People don’t take the surveys seriously

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David Burkus

Author of BEST TEAM EVER | Keynote Speaker | Organizational Psychologist | Thinkers50 Ranked Thought Leader | davidburkus.com/social